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Terms and Conditions

General
All orders via email, fax, or phone are subject to final confirmation from H&E Fine Wines Limited.
Our H&E Fine Wines Limited shall make every effort to ensure that prices, details, and sizes of products on our web site and wine lists are regularly updated.

Definitions
In these terms and conditions, the 'Company' or 'H&E' will mean H&E Fine Wines Limited and the 'Customer' will mean any person, firm, company, corporation or body which places an order with the Company.
    Hv (375ml) Half Bottle
    Blt (750ml) Bottle
    Mag (1.5L) Magnum
    Dmag (3L) Double Magnum
    Jero (4.5L) Jerobaum
    Imp (6L) Imperial
    OCB Original Cardboard Box
    OWC Original Wooden Case

Prices And Quotations
Prices are subject to change without prior notice and all orders are subject to the acceptance and confirmation at our sole discretion and stock availability.
Unless otherwise agreed to in writing by H&E Fine Wines Limited, all quotations expire 14 days from the date of the quotation. Prices are thereafter subject to change without prior notice and Goods will be invoiced at the price ruling at the date of despatch.
Unless stated otherwise, all wines offered are in Hong Kong dollars.

Payment
Payment is due immediately upon receipt of invoice unless mutually agreed otherwise.
The only method of payment we accept at this moment is direct bank transfer or cheques deposit.
All cash or cheques should be made payable to "H&E Fine Wines Limited" and deposit to our HSBC bank account: 848-313011-001, we may validate payment before delivery is arranged.

H&E Fine Wines Limited reserves all rights to void the invoices without prior notice in case of outstanding payment which exceeds 14 days.

Delivery Charge
Free delivery Service
Over 2 bottles order or purchase of HK$ 1,000 or above.
    For Hong Kong Island, Kowloon and the New Territories only.
    For other locations, please contact H&E Fine Wines.
For orders fewer than two (2) bottles or below HKD $1,000, delivery charges are as follow:
    HK Island, Kowloon, New Territories: HK$40
    For any other islands location, please contact H&E Fine Wines.
If proof of payment is received before 1:00 pm, delivery can be arranged on next day after 6:00pm.

We can arrange for any immediate delivery upon request or change delivery date and time, please contact H&E Fine Wines.

Customers are reminded to provide us with correct address and contact telephone number. Where incorrect delivery details are given by the customers, additional handling cost incurred will be borne by customers.

Please note that no wines are stored at our office. All wines are stored in our warehouse, delivery is the only option at this moment.

Storage
H&E Fine Wines reserves the right to levy a storage charge of HK$30 per bottle per month for wines which have been made available but not delivered within 30 days of purchase.
All wines are stored in our Hong Kong temperature control warehouse pending local delivery.

Complaints, Breakages & Losses
All orders are carefully checked before delivery. All Customers are requested to examine all delivered products immediately at the time of delivery for any deficiencies and/or damages. All claims (if any) must be logged at the time of delivery, otherwise any breakages or shortfall shall be deemed to have occurred thereafter.
We do not accept returned wines that are claimed to be corked.

Wine Conditions
Ullages of all wines offered are top shoulder or better, unless otherwise stated. Although we strive to source wines in their best condition, the Customer must make appropriate allowances for natural variations of ullages, conditions of cases, labels and corks for mature clarets. We do not accept return wines for any reason, including corked wines or cork failures with old wines.

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